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Helping professionals understand industry dynamics, trends, and challenges in healthcare

Fran Horner

Nov 63 min read

‘Scheduling with Care’ Elevates Healthcare Call Center Scheduling Standards

Comprehensive approach to patient scheduling improves patient outcomes through more compassionate and efficient scheduling. ASK FOR A...

Fran Horner

Nov 66 min read

Healthcare Scheduling Drives Better Patient Experiences With Up-Care and Cross-Care

In today's complex healthcare environment, the role of the scheduling team extends far beyond simply arranging appointments. As...

Fran Horner

Nov 52 min read

Embracing the Virtual Interview

The shift towards remote work is not just a temporary trend; it’s a fundamental change in how businesses operate. According to Gartner,...

Fran Horner

Oct 152 min read

Balancing Demands of Employees in a Healthcare Call Center

It's essential to focus on strategies that promote fairness and equity in call center scheduling to keep employees happy and productive.

Fran Horner

Oct 153 min read

Balancing Customer Service and Holiday Cheer: Navigating the Festive Season in a Healthcare Call Center

As the holiday season draws near, healthcare call centers brace for an influx of customer interactions. This time of year is not only...

Fran Horner

Oct 32 min read

4 Essential Remote Work Management Tips for Success

Tips and tricks for remote team management success

Phone: 847.420.4602
Email: fran@vocconsultinggroup.org